TERMS & CONDITIONS
A.T. Emblem Company, LLC Terms & Conditions
This agreement between A.T. Emblem Company, LLC is a Binding Agreement. This agreement is all inclusive, in its entirety, between A.T. Emblem Company, LLC and each customer. All images and logos, to include copyrighted material, are property of their respective owners and will not be duplicated for any reason without the expressed written permission of the intellectual property owner. Imagery contained herein is for representative purposes only, and A.T. Emblem Company, LLC claims no ownership of any said trademarked or copyrighted material, nor does it imply, upon order placement and purchase from A.T. Emblem Company, LLC, a transfer of rights to you for the reproduction and/or use of any said trademarked or copyrighted material. A.T. Emblem Company, LLC does not guarantee or warrant the custom products we produce to be fit for any specific purpose, use, or event. In the unlikely event that a legal dispute arises, you agree that the exclusive jurisdiction and venue for any such legal dispute shall be Bergen County, New Jersey, USA. You further agree to pay any damages incurred by A.T. Emblem Company, LLC, as well as reasonable attorney’s fees and costs. If the dispute pertains to the illegal use of trademarks, copyrights, designs or logos, you agree to defend the claim at your sole expense and hold A.T. Emblem Company, LLC free and harmless of all liability at your sole expense in any litigation, arbitration, hearing or any other legal proceeding.
A.T. Emblem Company, LLC warranties its custom-made items by offering to remake or replace any that have been determined by us to have defects in manufacturing and returned within thirty (30) days of the delivery. These defects are defined as those caused by manufacturing mistakes. A.T. Emblem Company, LLC requires written notice of claims of defects through email or written notification. Upon receipt A.T. Emblem Company, LLC will determine a course of action commensurate with our policy. If it is determined that a manufacturing error has occurred, your custom item will be re-manufactured at no cost to you. As part of your customer experience, you have received a digital proof of what your item will look like in their finished form from one of our specialists. This proof is an artist’s rendition and interpretation of your custom product based on the instructions we have received from you. It is important that you review this proof for accuracy; to include spelling, size, and color usage.
A.T. Emblem Company, LLC does not accept returns, nor provide refunds or exchanges for custom made products under any circumstances.
Once an order has been placed, it cannot be changed or canceled. There are no exceptions. For the purposes of this agreement, an order is placed when the customer provides an affirmative reply to an order confirmation email.
Important Notes and Declarations:
A.T. Emblem Company, LLC will not be responsible for spelling errors. It is the responsibility of each customer prior to approving the final proof for actual production to make sure the spelling of any text present is correct for their personal needs.
We use the PMS universal color matching system for all color applications in manufacturing each of our custom items. It is important that you confirm the color usage with a PMS color chart rather than relying on your monitor’s display of the colors. Each computer monitor, due to varied settings, will display colors differently. All PMS colors used in the production of your custom product are listed on your digital proof for verification. It is the customer’s responsibility to verify the listed PMS colors suit their need and/or application. A PMS color chart can usually be located at your local print or fabric store for reference. Visit www.pantone.com for complete information regarding the PMS system.
The size of your item refers to the absolute two widest points on any given product. Such size includes loops and other items that facilitate an attachment.
Payment for all orders is required, in full, in advance for all custom orders. Payment is accepted via check, Paypal or major credit cards to include VISA, MasterCard, American Express, Discover and United States Government Purchase Cards.
Refunds / Returns / Exchanges
A.T. Emblem Company, LLC does not accept returns, nor provide refunds or exchanges for custom made items under any circumstances. Your custom-made products were manufactured to your individual specifications. These products cannot be restocked or sold to another party later. However, we do stand behind our products to be free of defects. As explained earlier in this agreement, we will replace at no cost to you any products found to be defective due to a factory manufacturing mistake.
Order Placement: All final orders will be written and confirmed prior to being placed.
Order Cancellation and Changes: Once an order has been confirmed, placed and accepted by the factory, it cannot be canceled or changed.
Product Manufacturing Timetable
A.T. Emblem Company, LLC will manufacture and ship your custom-made items within 30-45 business days, and often does so much sooner. Business days do not include weekends, domestic (US) holidays, or those holidays observed by our manufacturing source overseas.
*“Special items” include orders over 2,000 pieces, oversized and special-order trading pins attachments, which may require additional time as quoted by your custom products specialist.
Trademarks / Copyrights / Logos
When we receive imagery or instructions from you that includes registered trademarks, copyrighted material, or registered trademark logos, you certify and warrant that you have the legal right or have obtained a legal and binding license agreement to use and/or reproduce such trademarked or copyrighted material. Furthermore, you also warrant that your use of said trademarked or copyrighted material does not violate any person or entity’s intellectual property rights by using said trademarked or copyrighted material. You shall hold A.T. Emblem Company, LLC harmless and free from any liability or any claims made by any individual, entity or company.